Archives: FAQ

Do you have a minimum charge?

Yes. It is based on the time of your request and your specific processing needs.

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Can I rent time on the accelerator?

No. In some circumstances, however, we can provide an hourly rate for specialty processing. Reach out to your Tech Services representative for a quote.

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Where are you located?

We have two locations qualified for sterilization and crosslinking, one in Lebanon, Ohio and one in Cranbury, New Jersey. We also have a location in Lafayette, Indiana to serve your small diameter reel-to-reel product needs. https://ebeamservices.com/about-us/facilities/

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What are your office hours?

The office is open Monday through Friday, 8:00-5:00 pm.

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How will you ship my experimental samples back to me?

We ask that customers provide a return shipping label for cases of product, or schedule freight if needed. Please note that we cannot ship via USPS, FedEx Ground, or FedEx Home Delivery.

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Do you require appointments for shipping/receiving product?

Yes. Please email OhioShipping@ebeamservices.com or call 513-933-0031 to schedule an appointment at our Ohio facility, or call 609-655-7460 to schedule an appointment at our New Jersey facility.

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Are you ISO certified?

E-BEAM Services’ Quality System meets the requirements set out by the US Food and Drug Administration (FDA), and our facilities are registered and audited by the FDA. We also work with customers that market their products in Europe (as well as other parts of the world), so we assure compliance with the EU Guidelines to […]

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I’ve heard e-beam can’t get through more than the thickness of a piece of paper. Is that true?

No, not for our 4.5-million-volt electron accelerators! In fact, some of the product we process is in cases that are almost 3 feet high.

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How do I determine my minimum sterilization dose?

Minimum dose is usually determined through bioburden testing with your microlab in accordance with the sterilization regulatory standards.

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How do I determine my maximum sterilization dose?

We’ll start off with a material test, during which we’ll process several samples of your product at two or three different dose levels, depending on your specific product and end goal. We will then send the samples back to you (or your lab) to test for degradation.

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